LAST UPDATED OCTOBER 2, 2025

terms & conditions

Welcome to Kept in Stone. By accessing or purchasing from our website, you agree to be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General Information

Kept in Stone specializes in creating custom jewelry using personal inclusions such as breastmilk, ashes, hair, or other requested materials. Due to the unique and custom nature of our products, all sales are final unless otherwise stated in these Terms.


2. Ordering Process

All orders must be placed through our website.

Customers are responsible for providing accurate personal information and inclusion materials.

Once an order is submitted, changes or cancellations may not be possible. Please contact us immediately if adjustments are needed.


3. Inclusions & Materials

Customers are responsible for properly packaging and sending inclusion materials (such as breastmilk or ashes) as instructed after checkout.

Kept in Stone is not responsible for delays, damage, or loss caused during shipping of inclusion materials.

A small portion of inclusions may remain unused and, unless otherwise agreed, may not be returned.


4. Custom Jewelry

Each piece is handcrafted and may vary slightly in color, size, or finish. These natural variations are not considered defects.

Processing and creation times are approximate and may vary depending on demand, availability, or material conditions.


5. Payment

Full payment is required at the time of order.

We accept [list accepted payment methods].

Prices are subject to change at any time without notice.


6. Shipping & Delivery

Once your order is complete, you will receive tracking information via email.

Shipping times may vary and are not guaranteed. Kept in Stone is not responsible for delays caused by carriers, customs, or events outside of our control.

International customers are responsible for any duties, taxes, or import fees.


7. Returns, Refunds & Exchanges

Due to the custom nature of our products, all sales are final.

Refunds or replacements may only be issued in cases of significant defect or error caused by Kept in Stone.

Customers must notify us within 7 days of delivery if there is an issue with their order.


8. Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Kept in Stone and may not be copied, reproduced, or used without permission.


9. Liability Disclaimer

By sending inclusion materials, you acknowledge and accept the risks involved in shipping and handling personal items.

Kept in Stone is not liable for any allergic reactions, misuse, or damages resulting from the use or wearing of our jewelry.

Our jewelry is not intended for children and should be handled with care.


10. Privacy Policy

Your personal information will be used only to process your order and provide customer service. We do not sell or share your information with third parties except as required to complete your order (e.g., shipping providers). For more details, please review our [Privacy Policy link].


11. Governing Law

These Terms are governed by the laws of [Insert State/Country]. Any disputes will be handled in the courts of that jurisdiction.


12. Contact

If you have any questions regarding these Terms & Conditions, please contact us at:
Kept in Stone